ABOUT KLARISANA
At Klarisana, we are dedicated to providing personalized mental health care for individuals who have not found success with traditional treatments. Utilizing innovative psychedelic therapies with different forms of ketamine treatment we help our patients understand and integrate their past experiences to foster true healing. We walk side by side with our patients through a personalized journey that allows them to reconnect with their sense of self and a more peaceful and balanced perception of the world around them. Our safe and proven treatments have empowered thousands of people to overcome their challenges and focus on a brighter future and healthier mindset. Excellent customer service skills are required. We are a team of highly-motivated medical professionals and office personnel. Klarisana is one of the oldest and most experienced ketamine providers in the country.
OVERVIEW OF THE POSITION
This position manages the Patient Engagement Team (consisting of Engagement Coordinators and Engagement Assistants). This role oversees the flow of prospective patients through intake and ongoing patient engagement. The manager will deal with specifics issues and questions the team has as well as working with the Director of Clinic Operations to ensure intake capacity is properly scheduled. In addition the Manager will be responsible for creating and coordinating an educational program for the team that includes industry, clinical, patient, competitive, and operational perspectives to ensure the team is properly informed, confident, and successful in their roles. The person will be responsible for Klarisana’s long-term engagement strategy with patients and provider referrals. Finally the position will be responsible for increasing our provider network that is essential to the growth of Klarisana.
QUALIFICATIONS
- Bachelor’s Degree
- 5-8 years of proven success managing a consumer focused “inside sales” team, preferably in healthcare
- 5-8 years of proven success managing ongoing communication and growth of provider referral network partners that are influential in consumer decision making